Terms of service

Loyalty System provides hosted digital loyalty programs: join pages, QR codes, member cards (web, image and Apple Wallet), staff tools, customer management, analytics and team accounts. We may change or discontinue features with reasonable notice.

The person who creates a workspace becomes its owner. Owners may invite admins and counter staff. You are responsible for who you invite, for keeping passwords secret, and for anything done under your accounts. One account per person; accurate contact details are required for owners.

Every new workspace includes a 30-day free trial with full access. To continue after the trial you add a card on the Billing page; the first charge lands when the trial ends (currently £8.99 per workspace per monthper month unless your plan states otherwise). Prices are shown inclusive of applicable taxes where required; Stripe processes payments and their terms apply to the payment itself.

Cancel anytime from Billing: access continues until the end of the current period, then the workspace is paused (data retained) until you resubscribe. Paused or cancelled workspaces keep their data for at least 12 months. Refunds are at our discretion except where the law requires them.

Self check-in is limited (currently once per membership per day) and automated or abusive earning — fake accounts, scripted scans, balance manipulation — may lead to visits being voided or the workspace being suspended. Staff balance corrections are logged against the staff member who makes them.

You (the business) are the data controller for your members. Only collect what you need, honour opt-outs and erasure requests promptly (the dashboard exports and erases in one click), and don't upload lists of people who never agreed to hear from you. Marketing email requires explicit opt-in. See the privacy policy for how we process data on your behalf.

We aim for reliable service but give no uptime guarantee; planned maintenance will be announced where practical. To the maximum extent permitted by law, our liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits rights you have as a consumer that cannot be waived.

We may suspend workspaces for non-payment, abuse, illegal activity or spam. You may leave anytime by cancelling and, if you wish, asking us to delete the workspace via support@backagain.lol.

These terms are governed by the laws of England and Wales.